Refund and Return Policy

Thank you for choosing OVSTELECOM. We are committed to providing you with high-quality AI-powered communication solutions. Please read our Refund and Return Policy carefully to understand your rights and obligations.

1. Service Cancellation

You may cancel your subscription to our services at any time. To cancel your subscription, please follow the instructions provided in your account settings or contact our customer support team. Cancellation will be effective at the end of your current billing cycle. You will continue to have access to the services until the end of the billing cycle, but you will not receive a refund for any unused portion of the subscription.

2. Refund Eligibility

We offer refunds under the following circumstances:

  • 30-Day Money-Back Guarantee: For new subscribers, we offer a 30-day money-back guarantee. If you are not satisfied with our services within the first 30 days of your subscription, you may request a full refund.
  • Service Unavailability: If our services are unavailable for an extended period due to technical issues on our end, we may offer a pro-rated refund for the period of unavailability.
  • Billing Errors: If you believe you have been incorrectly billed, please contact us within 14 days of the billing date to request a review. If we determine that an error has occurred, we will issue a refund for the overcharged amount.

3. Refund Process

To request a refund, please contact our customer support team at [Your Contact Email Address] with the following information:

  • Your account name and email address.
  • The reason for your refund request.
  • Any supporting documentation (e.g., screenshots of billing errors).

We will review your request and respond within [Number] business days. If your refund is approved, we will process the refund to your original payment method within [Number] business days. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

4. Non-Refundable Items

The following items are non-refundable:

  • Subscription fees for periods beyond the 30-day money-back guarantee (for new subscribers).
  • Fees for customized services or integrations.
  • Fees for third-party products or services purchased through our platform.

5. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. If we make material changes to this policy, we will notify you by posting the updated policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically to stay informed about your rights and obligations.

6. Contact Information

If you have any questions or concerns about this Refund and Return Policy, please contact us at: [Your Contact Email Address].